F.A.Q's

Q: What kind of LCD panel(s) you sell?

A: We sell two kind of LCD panel(s). The first kind is the brand new panel(s) we buy from someone’s excess inventory. The second kind is pulled from used notebook and refurbed. Either one are guaranteed to have no scratch, no dead pixel.

Q: Is there any quality difference in between two kind of panels?

A: There is no noticeable quality difference except cosmetically. We will make sure the refurbed panel in “like-new” condition.

Q: Does refurbed LCD panels have quality concern?

A: Not at all. LCD aged very very slowly. Most of LCD panels are pulled from Notebook used around 1-4 years. No any noticeable quality difference. In fact refurbed panels are widely used in repair industry.

Q: Why to buy from us ?

A: You have THREE good reasons to buy from us.

1.Price: You are buying direct from original source at the lowest price.

2.Quality: We will fix all of the problems including scratch, aged back light.

3.Availability: We have many panels available even for those hard to find.

Q: What kind of warranty I have?

A:We provide a 30 days warranty commencing from the date you receive the LCD panel(s). Any compatibility issue or DOA due to our fault should be reported to us within 3 days while all other defects can be reported to us by e-mail within this 30 day warranty period.  Any defect caused by customer is not covered. Ordering wrong part no. or ordering by only notebook model no. or wrong replacement from customer will release us from any responsibility and No warranty will be entertained so ordering by exact LCD Part no. is very important . In case of a fault in order caused by us, you will be fully refunded and one way shipping will be bared by us and returned shipping by the customer. If there is any defect felt in the screen by customers, we will issue an RMA # and request a return for the merchandise. Returning without authorization or this RMA # will void warranty. If there is no problem found in screen on testing then the buyer will be charged a 30% restocking fee and rest amount will be refunded* . Alternatively, if the screen is found faulty then the customer will be given the choice of an replacement screen (if in stock) or the full price of LCD less fees.* In case if you receive a broken screen, immediately return it to the courier and inform us, rest communication will be between us and courier and on the resolution of issue (3 days - 2 weeks), buyer will be given an option for a full refund or replacement or no refund depending upon the validity of case as reported by UPS.*

* Shipping will be non refundable in all cases.                                                      .

Q: How you deliver the LCD panel(s)?

A: We deliver your order by UPS. Once the shipment made, we will give you a UPS tracking number. Then you can track your shipment at www.ups.com. Please note tracking number may not available immediately since panel actually leave at midnight.

Q: How should I know how much freight charge I should pay for?

A: Here is the UPS freight charge for certain countries. If your country is not included, please let us know where you are located (detail address preferred, City & Country at least) when you contact us for any particular LCD Panel(s). We will provide the quote including freight charge. Please note the freight charge is calculated base on discount rate we get from Courier Companies. If you choose to pay freight charge collect, the freight charge will vary based on your contract with such Courier company.

                         A handling charge of $10 will be charged to only US orders

For detailed list of each country, go to shipping section.

Q: How to pay?

A: For small amount trade, we accept Credit Cards directly in order to minimize your transaction cost. For bigger amount (more than US$3,000), we prefer to wire transfer into our bank account direct.

Q: What is your account detail?

A: 1. Pay through your credit card at our State of Art User Friendly Online Secure Order Form.

2. Wire transfer. You have to request Banking information before making a payment.

Q: What is the procedure to place a order ?

A: 1. Go to “Order Form”. You can find the Ordering Form there. OR Click BuyNow.

2. Fill up the Ordering Form and click “SEND”. That’s is.

3. Please read the next question. It is extremely important.

Q: Why I should provide the information of connector type and length?

A: Same LCD part number may with different CCFT connector type and length (usually distinguish by suffix). LCD with wrong connector type and/or length will cause big disadvantage to whom doesn’t have tool such as solder iron, solder wire and wire cutter at home. Make sure to confirm connector type and length to avoid any unnecessary trouble.

Q: What information I should provide to let you know what I am looking for?

A: 1. Your Notebook Model in full 2. LCD manufacturer’s part number in full. 3. Field Replaceable Unit (FRU) number if available.

Q: What is the LCD manufacturer’s part number?

A: You can find it at rear side of your LCD panel. Here is the example:

Samsung: LT141X6-122 or LTN141X7-L01

LG Philips: LP141XA or LM150X3-A2

Sharp: LQ141X1LH13 or LQ13X02C

Toshiba: LTM14C421S

NEC: NL10276AC30-02

Hitachi: TX38D99VC1CAA

CMO: N141X201

AU: B150XG01 or UB141X02

IBM: ITSX93C

Q: Why I should provide the LCD manufacturer’s part number?

A: Same notebook model may be equipped with different size of LCD. It may support the LCD with different resolution. It also may support different brand LCD panel with slightly different hardness. It is extremely important for you to make sure you can get the right panel without any problem.

Q: How can I have LCD manufacturer’s part number?

A: Often you will only get a FRU number from Notebook Maker Customer Service Center. It is not enough. Since you need to take broken LCD apart anyway after receiving the replacement panel. It should be okay to take it apart and find the LCD manufacturer’s part number first to make sure you are asking the right panel.

Q: What alternative I have if I can’t find a panel with EXACT part number?

A: Many panels in fact are compatible with each other. Some panels are fully compatible. Some are compatible with very minor difference. If we can’t find the identical panel for you. We will suggest you to take the compatible one. Of course we take the responsibility in compatibility.

Q: Any CAUTION in installing a LCD panel?

A: Normally it only requires an screw driver to do the job. However trying to figure out how to take the panel cover off before you do anything on it. DO NOT power up notebook unless you have all cables right connected. We are not responsible for any damage caused by yourself.

Q: What is the LCD panel resolution symbol means?

A: Makers use to utilize the following symbol for different screen resolution.